The maximum package size we can ship is 140" length plus girth. The max length is 110"
Can you repack my packages?
When you ship multiple packages, your shipping rate is calculated based on the total weight and volume of your packages. The number of your packages does not increase or decrease your shipping rate. When you make your purchases in USA, we would recommend you to ask your supplier to pack your packages as small as possible because sometimes we receive merchandise packed in a much larger box than it is necessary. If you need us to repack your packages, we can do so for a fee of $3.00 per package with a minimum of $10.00.
Can I ship letters and magazines with your company?
Yes you can. When you receive letters and magazines, you will receive an e-mail informing you about the details.
We also offer Mail Scan service where you can ask for your mail to be scanned and e-mailed to you. The cost for this service is $5.00 for the first 3 pages and $1.00 for each additional page.
Can I use another company to ship my packages once they arrrive to your facility?
Once your packages arrive to our facility, you will need to ship them with one of our discounted shipping services like Fedex, DHL or GLS. To avoid any surprises, we would encourage you to get a shipping rate for your packages by following this link Rate Quote, prior to sending your packages to our facility. Please be informed that we do not ship packages by US Mail.
You will pay for the duties and taxes. These fees will be collected from you when your packages are delivered to you. If the value of the package is high and requires a substantial amount of duties and taxes, our partners may contact you to secure the payment. Please make sure that, when sending a package, you are aware of the duties and taxes and are willing to pay it. If these fees are not paid, we will be billed for it in which case we will charge them to your credit card plus a 20% service fee.
We take the utmost care of your packages during shipping, but it is possible that they might be damaged during shipping. It is very important to use sturdy packing materials like double walled cardboard boxes and protective fillers to insure the safety of the package contents. Each shipment carries a $300.00 insurance free of charge and if you need more insurance, you can purchase it online (Max $10,000.00). If your package gets damaged during shipping, you can file a claim by calling our customer service at 1-800-969-4575. Your insurance amount can not be more than the value declared on your Commercial Invoice.
Are there any restricted items that I can not ship?
The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time. Please call DHL at 1-800-225-5345
and speak to an International Rep to find out if your item is restricted by Customs or contact the Customs at the recipients country. if you ship an item that is restricted or requires a special permit or license which unables the recipient to clear it through customs, the shipment will have to be returned back to USA and you will be responsible for the return shipping charges.)
Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
Firearms, weaponry and their parts.
Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control. We only ship food items with FedEx or DHL. We can not ship any food items with GLS.
Live animals (including insects).
Plants and plant material, including cut flowers.
Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
Collectable coins and stamps.
Particularly valuable goods (e.g. precious metals and stones, jewelry and genuine pearls, objects of art, antiques).
Shipments* being processed under:
Duty drawback claims unless advance arrangements are made.
Temporary Import Bonds
U.S. State Department licenses.
U.S. Drug Enforcement Administration export permit.
Shipments destined to or being withdrawn from a Foreign Trade Zone.
Letters of Credit
Certificate of Registration shipments (CF4455).
Shipments moving into or out of Foreign Trade Zones or bonded warehouses.
Fish and Wildlife/CITES export permits.
Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
Dead animals (including insects) or animals that have been mounted.
Goods packed insufficiently and/or not standard forms of packaging.
Goods which require in any way particularly careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)
Packages that are wet, leaking or emit an odor of any kind.
You can pay for your shipping costs with a Credit Card, Paypal, Western Union or Wire transfer. For credit card payments we will need you to fill out and fax us a Credit Card Authorisation form. We will need this form one time only, as long as you use the same credit card.
You can download theCredit Card Authorisation Form here.
We thrive to give our customers the best service for delivery of their packages. In case of
damage to your packages during shipping we will reimburse you up to $300.00 per shipment
up on inspection of the packages and approval of your damage claim.