How do you ship your parcels?
We ship all of our packages by air working togather with our partners FEDEX, DHL and GLS.
We ship large quantities of packages with these companies that ensures us very competitive
rates which we pass on to you.
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What are your transit times?
Since we ship by air and use major shipping companies, our transit times are usually between 2 to 5 business days.
There could be delays due to Airlines, Customs Clearence and Public holidays in the destination country which
are out of our control. Our main objective is to deliver your parcels as soon as possible.
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Can I track my packages online?
You can easily track your packages online by visiting our Online Tracking Page.
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How do I ship with your Company?
It is very easy to prepare a shipment with our company.
- First you get a fast online quote of your shipping costs through our website.
- Then you pick your carrier, FEDEX, DHL or GLS.
- Then you fill in your shipper and receiver information online.
- Then pay for your shipping cost with a major credit card.
- Upon payment, you will be presented with your shipping labels.
- You can either schedule a pick up online or drop off your packages at a FED-EX or DHL center.
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Why are your prices cheaper even though you are using major carriers?
Our main advantage is the volume of our shipments. Due to this high volume we can negotiate
deep discounts with our carriers which gives us the ability to offer lower prices.
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What is Customs Clearence?
Each package leaving United states needs to pass through the Customs at the destination
country.
This is where they are checked by the government officials to make sure that the packages
do not contain illegal substances and also assessed duties and taxes according to the value of
the contents of the packages.
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What is Commercial Invoice?
Commercial Invoice is a document that shows the quantity, descriptipn and value of the items inside your packages.
Each shipment must have 3 copies of Commercial Invoice. When you prepare your shipment online, you will enter the contents, description and value of your package contents. Upon completion, you will be able to print your Commercial Invoice which you will put in an envelope and tape it on your package.
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Do you clear packages through Customs?
We clear all the packages through customs. When filling out the package contents on our website,
please make sure that you declare all the package contents and their values. Wrong or false
information may result in delays and penalties.
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Who pays for Customs duties and taxes?
The receiver will pay for the duties and taxes. For some countries we offer the option for the shipper to pay for the duties and taxes as well. If you would like to pay for the duties and taxes, please select this option when preparing your online shipment. You will be charged 20% (min $20.00) of the total value of your package contents as estimated duties and taxes. If the actual duties and taxes are more than this amount, we will send you a statement showing this amount and charge you the difference. If you do not elect to pay the duties and taxes for your shipment, our shipping partners, FEDEX, TNT, DHL or GLS pays for the duties and taxes on behalf
of the person receiving the package. When they deliver the package, they will collect these fees from the receiver.
If the value of the package is high and requires a substantial amount of duties and taxes, our partners may
contact the receiver to secure the payment. Please make sure that, when sending a
package, the receiver is aware of the payment of the duties and taxes and they are willing to pay it. If they need to know how much the duties will be,
they can contact their Customs Offices in their country and find out. In a situation where the receiver refuses to pay the duties and taxes, you will be responsible to pay them.
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What if my package gets damaged during shipping?
We take the utmost care of your packages during shipping, but it is possible that they might be damaged
during shipping. It is very important to use sturdy packing materials like double walled cardboard boxes
and protective fillers to insure the safety of the package contents. Each shipment carries a $300.00 insurance free of charge and if you need more insurance, you can purchase it online (Max $10,000.00). If your package gets damaged during shipping, you can file a
claim directly by the carrier that you have shipped with or we can file it for you. All claims must be approved and reimbursed to us by the Carrier (Fedex, DHL, GLS etc) before we can reimburse you. Since we are the third party shipping company, the final decision on the claims rests with the carrier. Your insurance amount can not be more than the value declared on your Commercial Invoice.
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Are there any restricted items that I can not ship?
The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time. Please call DHL at
1-800-225-5345
and speak to an International Rep to find out if your item is restricted by Customs or contact the Customs at the recipients country. if you ship an item that is restricted or requires a special permit or license which unables the recipient to clear it through customs, the shipment will have to be returned back to USA and you will be responsible for the return shipping charges.)
- APO/FPO addresses.
- C.O.D. shipments.
- Goods packed insufficiently and/or not standard forms of packaging.
- Goods which require in any way particularly careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)
- Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
- Explosives
- Firearms, weaponry and their parts.
- Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control. Foods can not be shipped with GLS Express service at all.
- Live animals (including insects).
- Plants and plant material, including cut flowers.
- Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
- Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
- Collectable coins and stamps.
- Phone cards and pre-paid cards, e.g. for mobile phones.
- Particularly valuable goods (e.g. money, precious metals and stones, jewelry and genuine pearls, objects of art, antiques).
- Valuable documents (e.g. securities, acceptance bills, savings books).
- Pornography.
- Shipments* being processed under:
- Duty drawback claims unless advance arrangements are made.
- Temporary Import Bonds
- U.S. State Department licenses.
- Carnets.
- U.S. Drug Enforcement Administration export permit.
- Shipments destined to or being withdrawn from a Foreign Trade Zone.
- Letters of Credit
- Certificate of Registration shipments (CF4455).
- Shipments moving into or out of Foreign Trade Zones or bonded warehouses.
- Fish and Wildlife/CITES export permits.
- Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
- Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
- Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
- Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
- Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
- Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
- Dead animals (including insects) or animals that have been mounted.
- Packages that are wet, leaking or emit an odor of any kind.
We are not liable for delay of, loss of or damage to a shipment of any prohibited item.
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What is Dimensional Weight?
Dimensional Weight is a standard formula used in the air-freight industry and considers package density when calculating shipping charges.
The calculation for dimensional weight considers the amount of space a package will take up on an aircraft in relation to the actual weight of the package.
When calculating the airfreight costs, if the
dimensional weight is more than the actual weight, the cost is based on the dimensional weight.
Here's how to calculate dimensional weight of a package which is 10" Wide, 12" High and 20" Long.
1. Multiply the Length x Width x Height 10 x 12 x 20 = 2400
2. Divide this result (the "cubic size") by 166 2400/166 = 14.45
3. The result is the dimensional weight (in pounds)
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Do you have any warranty?
We strive to give our customers the best service for delivery of their packages. In case of
damage to your packages during shipping we will reimburse you up to $300.00 per shipment
upon inspection of the packages and approval of your damage claim.
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