Why Us

  • We ship with world renown companies FEDEX and UPS.
  • You save up to 60% due to our high volume of shipping.
  • Each export shipment carries $300.00 of insurance free of charge.
  • True online tracking, all the way to the final destination.
  • Easy online shipping. Pay online Print shipping labels online, Schedule Courier Pickup online

International Customers

  • If you live outside the USA and would like to ship items from USA
  • Click here

Customs Regulations

  • For Customs Information for a specific country
  • Click here

FAQ

TERMS AND CONDITIONS

    "Air waybill" means any shipping document, label, electronic entry or similar item used in the IPS system for the services described in these terms and conditions.

    "Business day" means Monday through Friday except for the following U.S. holidays:

    Memorial Day New Year's Day
    Independence Day Constitution Day (Puerto Rico only)
    Labor Day Good Friday (Puerto Rico only)
    Thanksgiving Day Three Kings Day (Puerto Rico only)
    Christmas Day

    The business day may differ in some international locations due to local customs.

    "Chargeable weight" means the greater of actual or dimensional weight. For all rating purposes, "length" is the longest side of any package or object.

    "Customer," "sender" or "shipper" means the person whose name is listed on the air waybill as the sender.

    "IPS," "our," "us," and "we" refer to International Parcel Services, which conducts business as IPS, and its officers, employees and agents (but does not include cartage agents).

    "Freight" means any single piece or skid with a chargeable weight greater than 150 lbs. Any fraction of a pound takes the next-higher rate.

    "Guide" or "Service Guide" means the IPS Service Guide, as modified, amended or supplemented.

    "Overcharge" means a charge based on an incorrect rate; an incorrect special handling fee; billing a service other than the service selected for the package; billing based on incorrect package or shipment weight; billing to the wrong account number; or any other billing, unrelated to a service failure, that results in an incorrect charge.

    "Package" means any single parcel or piece with a chargeable weight of 150 lbs. or less. Any fraction of a pound takes the next-higher rate.

    "Recipient" or "consignee" means the person whose name is listed on the air waybill as the recipient.

    "Reroute" means to deliver a shipment to an address different from that specified on the air waybill, and includes a change: (1) from one street address to another in the same city and state, (2) from directions to Hold at IPS Location to a request for delivery to another location, (3) from the delivery instructions on the air waybill to a request to Hold at IPS Location, or (4) from one Hold at IPS Location address to another in the same city and state.

    "Shipment" means one or more pieces, either packages or freight, moving on a single air waybill.

    "Transportation charges" mean amounts assessed for movement of a shipment and do not include any other fees or charges that may be assessed under the IPS Service Guide, such as (but not limited to) declared-value charges, special handling fees, customs duties and taxes, and surcharges.

    "You" or "your" means the shipper/sender, recipient and their agents, servants, employees, and any other person or entity having or claiming an interest in a shipment.

    Any failure by us to enforce or apply a term, condition or provision of these terms and conditions does not constitute a waiver of that term, condition or provision and does not otherwise impair our right to enforce such term, condition or provision.

    IPS will accept alcohol shipments through our Fedex service for export for from the U.S. when both the shipper and recipient are licensed entities. Shippers located in the U.S. must hold the following two licenses: 1) a basic permit for importer and/or wholesaler issued from the TTB, and 2) a wholesaler, dealer, distributor or manufacturer license issued from the state in which the shipper is located. An ancillary service fee may apply if your shipment requires special import clearance processing; see IPS.com for more information.

    IPS will not accept shipments of alcohol (beer, wine or spirits) to nonlicensed parties located in the U.S. from an international location. Contact your IPS account executive for complete details.

  1. We reserve the right to verify the method of payment for any shipment and to refuse any shipment for which the method of payment cannot be verified.
  2. Duties and taxes may be assessed on the contents of shipments destined for international locations. If we advance duties and taxes on behalf of the payer, the payer may be assessed a surcharge based on a flat rate or a percentage of the total amount advanced (whichever is greater). See the Duties and Taxes section for details.
  3. Agents are utilized for deliveries to points in extended delivery areas. Depending on the final destination, an extended delivery area surcharge per shipment may be applied for U.S. export shipments.
  4. Electronically captured data will be used for billing purposes in the event a billing copy of the air waybill is not available at the time of billing.
  5. Charges in freely convertible currencies (including the euro) other than U.S. dollars are billed to the payer's account, and charges requiring conversion to a currency other than U.S. dollars will be calculated daily using the median bid price obtained from OANDA, an Internet exchange-rate service. The median bid price is the average price at which buyers offer to buy currencies from sellers during the given period. These currency conversion rates can be accessed at www.oanda.com.

    The currencies of participating European Union countries will have stationary conversion rates to the euro. There is an additional exchange fee of 1.75 percent for conversion from any non-U.S. currency to U.S. dollars, 2.3 percent for U.S. dollars to any currency, and 2.0 percent between all non-U.S. currency conversions. There is no exchange fee between currencies related to the euro. Charges in currencies other than the U.S. dollars that are not freely convertible will be converted to U.S. dollars and billed to the payer's account either at the free-market rate or at the official rate at which IPS was permitted to purchase U.S. dollars in the relevant currency, at our sole option.

     

  6. NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO IPS, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ADVANCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.
  7. If you have questions regarding our invoicing or payment methods, please contact our customer service..
  8. Invoice Adjustments/Overcharges:
    1. We reserve the right to audit air waybills and shipments made via any means, including, but not limited to, an electronic shipping device, to verify service selection and shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the shipment charges at any time.
    2. Default Billing. Senders are solely responsible for accurately completing all sections of the air waybill and for the entry of accurate shipment information into any electronic shipping device. If you fail to provide or correctly enter this information, you will be billed and agree to pay based on our estimate of the number of packages transported and either the dimensional weight at the time of billing or a standard default weight-per-package estimate, both of which will be determined by us at our sole discretion.

      For IPS services the recipient's postal code is critical to correct invoicing (to those countries that are in multiple rate scales). Any omission or incorrect entry will result in additional billing based on corrected postal code.

    3. We will not be liable for any invoice adjustment unless you comply with the notice requirements described above. The filing of a lawsuit against us does not constitute compliance with these notice provisions.

       

  9. Additional Taxes. If a value-added, consumption or similar tax is applicable to your shipment, we reserve the right to add that amount to your shipping charges without notice. We pay any applicable excise tax on the air transportation portion of our service.
  10. The shipper and any other party who is liable for payment are responsible for all reasonable costs incurred by IPS in obtaining or attempting to obtain payment for services rendered by us. Such costs include, but are not limited to, attorneys' fees, collection agency fees, interest and court costs.
  11. CHARGEBACKS. If there is a billing or shipment issue please contact us to resolve it. If we receive a chargeback or dispute from your credit card company, you will be billed $125.00 chargeback fee which covers fees charged to us by our Merchant Service Providers and processing the chargeback.
  1. As used in the IPS terms and conditions, "Warsaw Convention" or "Convention" means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, Oct. 12, 1929, or that convention as amended, including the Montreal Protocol No. 4 and the Montreal Convention, whichever is applicable to the carriage or "carrier," including the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related to the carriage.
  2. When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. The convention governs and, in most cases, limits our liability for loss of, damage to or delay of cargo.
  3. The Warsaw Convention limits our liability for loss or delay of or damage to your shipment. The interpretation of the Warsaw Convention's liability limits may vary depending on the destination country.
  4. IPS assumes no obligation to carry the goods by any specified aircraft or over any particular route or to make connections at any point according to any schedules. You agree IPS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.
  5. THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.

  1. We must receive notice of a claim due to damage (visible or concealed), delay (including spoilage claims) or shortage within 21 calendar days after delivery of the shipment. We must receive notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery, within 21 calendar days after package was tendered to IPS for shipment. If your package gets damaged during shipping, please contact us and we will file the claim for you. All claims must be approved and reimbursed to us by the Carrier (Fedex, GLS etc) before we can reimburse you. Since we are the third party shipping company, the final decision on the claims rests with the carrier.
  2. Notice of all claims must be in writing. All claims must be made within the time limits set forth above.
  3. Your notice of claim must include complete shipper and recipient information, as well as the air waybill or IPS tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth above will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
  4. Written documentation supporting the amount of your claim must be delivered to us within 21 days after package was tendered to IPS for shipment. Such documentation may include original purchase invoices, estimates or invoices for repair, expense statements, appraisals, or other records. These documents must be verifiable to our satisfaction.
  5. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us.
  6. IPS reserves the right to inspect a damaged shipment on the recipient's premises as well as the right to retrieve the damaged package for inspection at an IPS facility. The terms and conditions applicable to the original shipment (including any declared value) will govern the disposition of all claims in connection with the shipment, including any claim relative to the retrieval, inspection or return of the package. When a package is picked up for inspection, a receipt for the damaged package will be provided if requested by the recipient. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded. IPS might also use other agents or companies for pick up and inspection of the damaged packages.
  7. Receipt of the shipment by the recipient without written notice of damage on the air waybill is prima facie evidence that the shipment was delivered in good condition.
  8. Our maximum liability per shipment is $100.00 or the insured amount whichever is greater, regardless of the total weight of shipment and number of packages. EVEN IF A HIGHER VALUE IS INSURED, OUR LIABILITY FOR LOSS, DAMAGE OR DELAY OF A SHIPMENT WILL NOT EXCEED ITS REPAIR COSTS, ITS DEPRECIATED VALUE OR ITS REPLACEMENT COST, WHICHEVER IS LESS.
  9. Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
  10. When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.
  11. Written claims must be sent (via U.S. Postal Service) to:
    IPS Claims Department
    14350 60th St North
    Clearwater, FL 33760
  12. FAILURE TO COMPLY WITH ANY OF THE ABOVE CONDITIONS WILL RESULT IN THE DENIAL OF YOUR CLAIM.

    We do not offer C.O.D. service to international destinations. A package or shipment marked "C.O.D." will be returned and all related charges will be billed to the sender.

  1. All shipments that cross international borders must be cleared through customs in the destination country prior to delivery to the recipient.
  2. We (or a broker selected by us) will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes will be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. (See the Billing and Duties and Taxes sections.) In some cases the customs may require the recipient to hire their own broker to clear the shipment. In this case, it is the recipients responsibility to hire and pay for their own customs broker. Where IPS (or the broker selected by IPS) incurs additional time or expense clearing an import shipment due to the commodities being imported or special brokerage processing, IPS reserves the right to impose a fee ("ancillary fee") in order to recover those costs to IPS that may be caused by regulatory agency declarations and processing, or by the customs broker chosen to clear the shipment. These may include, without limitation, ancillary fees associated with the filing of entries within destination countries, such as with the U.S. Food and Drug Administration, the U.S. Fish and Wildlife Service, the U.S. Bureau of Alcohol, Tobacco, Firearms and Explosives, live entries and entries pursuant to U.S. Department of Defense contracts (or comparable agencies in the destination country), and for other special brokerage processing.
  3. When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. (See the Undeliverable Shipments section.) If the recipient fails to supply the required information or documentation, and local law allows the sender to provide the same, we may attempt to notify the sender. If the sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender. (See the Undeliverable Shipments section.)
  4. Shipments requiring documentation in addition to the IPS International Air Waybill (e.g., a Commercial Invoice) may require additional transit time. Proper completion of necessary documentation, with complete and accurate shipment information, including the appropriate Harmonized Tariff Schedule Code, is the shipper's responsibility.
  5. Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and Drug Administration and the Federal Communications Commission in the U.S. and comparable agencies in the destination country) may require additional time for clearance.
  6. The sender is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are the sender's responsibility.
  7. We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.
  1. We do not accept dangerous-goods shipments. Any package given to us or our agents containing dangerous goods will be returned to the shipper at their expense.
  2. IPS is not required to add dry ice to packages in its system or to provide re-icing services.
  1. Our maximum liability for damages and loss is $100.00 per package for a maximum amount of $10,000.00 per shipment. You may purchase extra insurance online for your shipment.
  1. We offer $300.00 of insurance free of charge. You can purchase extra insurance for your shipments through our website up to $10,000 coverage. The insurance amount can not be more than the value declared on your commercial invoice. To be covered under our $300.00 free insurance, the value declared on your commercial invoice must be greater than $300.00 as well.
  1. Transportation charges may be assessed based on the International Air Transport Association (IATA) volumetric standard. Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in customer packaging. IPS packaging may also be subject to dimensional-weight pricing.
  2. Dimensional weight is calculated by multiplying length by width by height of each package (all in inches) and dividing by 166 (divide by 194 for shipments to Puerto Rico). If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed.
  3. WE INSPECT ALL INTERNATIONAL PACKAGES. CUSTOMERS WHO FAIL TO ENTER THE CORRECT DIMENSIONS OR THE WEIGHT OF THE PACKAGES, WILL CAUSE THEIR SHIPMENTS TO BE DELAYED AND THEIR CHARGES WILL BE ADJUSTED.
  1. In order to complete clearance of certain items through customs, we may be required to advance on your behalf certain duties and taxes as assessed by customs officials. For all shipments we may contact the payer before clearance is complete to confirm the arrangements for reimbursing us. At our sole discretion, we may require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery including, but not limited to, cases of deliveries to recipients that we believe are not creditworthy and of shipments with high declared values.
  2. Duties and taxes are billed to the recipient. REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE SENDER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES IF PAYMENT IS NOT RECEIVED. If a shipment is returned to the shipper due to duties and taxes not being paid, the shipper is responsible for the return shipping fees.
  3. In the event that you select to prepay duties and taxes, we will charge you an estimated amount for duties and taxes which varies for each country. Once we receive the actual duty and tax invoice from the carrier or our broker, if the amount we have charged is less than the actual duty and tax invoice amount, we will charge the remaining difference to your credit card on file. If the amount you have paid is more then we will refund you the difference.
  4. If a recipient refuses to pay the duties and taxes, we may contact the sender. If the sender refuses to make satisfactory arrangements to reimburse us, the shipment may be returned to the sender or placed into a general order warehouse or a customs-bonded warehouse. The sender must then pay both the original transportation charges and the return charges. If we advanced any amounts as duties and taxes at either the original destination or upon return, the sender shall also be liable for such amounts.
  5. Payment for duties and taxes will be made by one of the following means at the sole discretion of IPS: cash, check (personal or business, provided valid identification is offered), money order, traveler's check, or credit card.
  6. In the event the accuracy or propriety of duties and taxes assessed on a shipment is disputed, IPS or its designated broker may review the shipping documents tendered with the shipment. If IPS determines that the duties and taxes were properly assessed, the shipper agrees to pay the duties and taxes.
  1. You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.
  2. In addition, you specifically warrant that you will not tender any shipments to us if you are listed on the Denied Persons List maintained by the U.S. Department of Commerce. You also warrant that you will not attempt to ship to persons or entities listed as Specially Designated Nationals or Blocked Persons by the U.S. Treasury Department. IPS will not carry shipments that violate any U.S. export laws. We assume no liability to you or any other person for any loss or expense - including, but not limited to, fines and penalties - if you fail to comply with any export laws, rules or regulations.
  1. Extra-large packages are pieces weighing less than 151 lbs. (or destination country limit) that exceed 130 inches (or destination country limit) in length and girth combined. These pieces may be refused, or at our sole discretion may be considered as International Economy Freight shipments once accepted by us, and a minimum chargeable weight of 151 lbs. may be applied regardless of actual weight.
  1. Fuel Surcharge is included in our prices. We reserve the right to assess other surcharges on shipments without notice. The duration and amount of any surcharge will be determined at our sole discretion. By tendering your shipment to IPS, you agree to pay the surcharges, as determined by IPS.
  1. We may, at our sole discretion, open and inspect any shipment without notice. Governmental authorities may also open and inspect any shipment at any time.

    WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, IN EXCESS OF THE INSURED VALUE OR US$100 OR THE AMOUNT SET BY THE WARSAW CONVENTION (AS AMENDED), FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.

    If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge.

    We will not be liable or responsible for loss, damage or delay caused by events we cannot control.

    We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

    A. The act, default or omission of any person or entity, other than IPS, including those of any local, state or federal government agencies.
    B. The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
    C. Your violation of any of the terms and conditions contained here, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or failure to give notices in the manner and time prescribed.
    D. Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, national or local disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
    E. Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
    F. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
    G. Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of customs or other regulatory agencies.
    H. Delays in delivery caused by adherence to IPS policies regarding the payment of duties and taxes or other charges.
    I. Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
    J. Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
    K. Our failure to honor package-orientation graphics (e.g., "up" arrows, "this end up" markings), "fragile" labels or other special directions concerning packages.
    L. Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.
    M. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory test environments.
    N. Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
    O. Shipments released without obtaining a signature.
    P. Our failure or inability to attempt to contact the sender or recipient concerning incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
    Q. If a shipment is refused by the recipient, leaks or is damaged, the shipment will be returned to the sender if possible. If the sender refuses to accept the returned shipment or it cannot be returned because of leakage, or damage due to faulty packaging, the shipper is responsible for and will reimburse IPS for all costs and fees of any type connected with the legal disposal of the shipment, and all costs and fees of any type connected with cleanup of any spill or leakage.
    R. Loss or damage to any package for which we have no record of tender to IPS or its Partners.
    S. The shipper's failure to delete all shipments entered into a IPS self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to IPS. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/ Overcharges in the Billing section. IPS is not liable for any refund, credit or adjustment unless you comply with those notice provisions.
    T. The shipment of scale models (including, but not limited to, architectural models, dollhouses, etc.).
    U. Your use of an incomplete, inaccurate, or invalid IPS account number or your failure to provide a valid IPS account number in good credit standing in the billing instructions on shipping documentation.
    V. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, whose outer finish might be damaged by adhesive labels, soiling or marking.
    W. The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
    X. The shipper's failure to provide accurate delivery address information.
    Y. Damage to computers, or any components thereof, or any electronic equipment.
    Z. Any shipment containing a prohibited item. (See the Prohibited Items section.)
    AA. Our provision of advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by IPS unless such advice, assistance or guidance has been approved in writing by IPS Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment.
    BB. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.)
    CC. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
    DD. Loss or damage to alcohol shipments unless IPS Packaging Design and Development has preapproved your packaging prior to shipment.
       

    In the event that the Warsaw Convention, as amended, does not prescribe limitations on legal actions, the following will apply.

    Any right you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you file an action within 21 days from the date of delivery of the shipment or from the date on which the shipment should have been delivered.

    Any right that you might have to damages, refunds, credits, recovery of reliance interests, disgorgement, restitution, injunctive relief, declaratory relief or any other legal or equitable relief whatsoever against us under any cause of action arising from the transportation of any package shall be extinguished unless you first comply with all applicable notice periods and requirements in these terms and conditions including, but not limited to, the periods and requirements for providing notice under the Billing, Claims and Policy sections. You and we understand that timely and complete compliance with such notice periods and requirements is a contractual condition precedent to your right to any relief whatsoever, and you must plead compliance with those conditions precedent on the face of any complaint that you file against us. You and we agree that IPS cannot be considered to have breached any obligation to you unless or until we wrongfully deny a claim submitted to us pursuant to the notice periods and requirements contained in these terms and conditions. Finally, you and we agree that you will comply with applicable notice periods and requirements even if you believe that such compliance will not result in relief from us or if you lack knowledge regarding whether such compliance will result in relief from us.

    You agree that you will not sue us as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against us. Nothing in this paragraph, however, limits your rights to bring a lawsuit as an individual plaintiff.

    To the extent that any court finds that state rather than federal law applies to any provision of this contract, the controlling law is the substantive law of the state in which you tendered your shipment to us.

    The performance of any services does not make us an agent of the shipper or any third party for any purpose.

  1. IPS does not accept live-animal shipments.

    Tracking of international packages is available online or upon request. Please contact us and a tracking specialist will assist you. To trace your package, you must have all of the following information when you call us:

    1. Air waybill number.
    2. Date of shipment.
    3. Recipient's name and address.
    4. Number of packages and total weight of shipment.
    5. Contents and value of shipment.
    6. Your name and phone number, so we can call you back.
  1. You must comply with all applicable laws (including, but not limited to, local, state, federal and international laws), including those governing packing, marking and labeling for all shipments.
  2. It is the responsibility of the sender to properly complete the air waybill. The sender's address on an air waybill or electronic shipping device must show the country in which the shipment is tendered to IPS.
  3. All packages must be prepared and packed by the shipper for safe transportation with ordinary care in handling in an express-transportation environment. Any articles susceptible to damage as a result of conditions that may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging. IPS assumes no liability for perishables or commodities that could be damaged by exposure to heat or cold. Each shipment must be legibly and durably marked with the name, address and ZIP code/postal code of both the shipper and recipient. Packages cannot be wrapped in kraft paper.
  4. You must use new corrugated boxes in good, rigid condition of adequate size to allow a minimum 3 inches of cushioning of contents on the top, bottom and sides. Items that cannot be packed into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges and protrusions wrapped. The address label must be secured by pressure-sensitive tape wrapped completely around the object and all shipping documents securely attached. Casters, wheels and rollers must be removed or packaged to prevent damage in transit.
  5. Expanded polystyrene foam coolers must be shipped and will only be accepted if shipped inside a sturdy outer container. Expanded polystyrene foam coolers containing blood, urine and other noninfectious liquid diagnostic specimens must be shipped inside a sturdy outer packaging. No exceptions.
  6. IPS does not recommend the use of wet ice (frozen water) as a refrigerant. If you believe wet ice is necessary, please call us for preauthorization. Use of wet ice without preauthorization is prohibited.
  7. If a shipment is refused by the recipient, leaks or is damaged due to inadequate packaging, the shipment will be returned to the shipper, if possible. If the shipper refuses to accept the returned shipment or it cannot be returned because of leakage or damage due to faulty packaging, the shipper is responsible for and will reimburse IPS for all costs and fees of any type incurred in connection with the storage or disposal of the shipment or the cleanup of any spill or leakage from the shipment.
  1. Shipments of pharmaceuticals will only be accepted when tendered in accordance with applicable local, state, federal and international laws. The shipper is responsible for compliance with all applicable laws.
  1. We provide delivery service at no additional charge to international destinations within primary service areas.
  2. Agents are utilized for deliveries to points in extended service areas (ESAs). Depending on the final destination, an ESA surcharge per shipment may be applied for U.S. export shipments.
  3. We do not offer a restricted-delivery service and may deliver to someone other than the person named as the recipient. We also may make an indirect delivery. Indirect delivery is a completed delivery to an address or location other than the address on the air waybill. Package addresses must include the complete street address and telephone number of the recipient.
  4. Shipments to hotels, hospitals, government offices or installations, university campuses, or other facilities that utilize a mailroom or other central receiving area will be delivered to the central receiving area, unless otherwise authorized and approved by IPS.
  5. If we inadvertently accept a shipment with a destination city not served in a country to which IPS International Priority is provided, we may attempt to complete the delivery. However, certain limitations will apply. (See the Liabilities Not Assumed section.)
  6. IPS International shipments picked up or delivered to H3 areas will be picked up or delivered via cartage agents and a special handling fee will apply.
  7. Proof of pickup is available upon request. You must provide the pickup number or IPS tracking number (also known as the air waybill number). We will not provide proof of pickup unless you provide this information.
  8. At our sole discretion, we may refuse to pick up or deliver a shipment (package or freight), or use alternative pickup or delivery arrangements, to maintain the safety of our employees and in cases in which we believe that our services may be used in violation of local, state, federal or international laws.
  9. Additional charges may apply for late-hours, weekend or holiday pickup and delivery.
  10. Additional charges may apply for Residential Pick Up, Beyond Origin Pick Up and Extended Delivery Areas.

    A quoted delivery time may be changed for a variety of reasons, including, but not limited to, flight delays or cancellations due to air traffic control, weather or mechanical problems.

  1. IPS cannot deliver to U.S. military or International post office box addresses.

    The following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)

    1. APO/FPO addresses.
    2. C.O.D. shipments.
    3. Goods packed insufficiently and/or not standard forms of packaging.
    4. Goods which require in any way particularly careful treatment (because they are e.g. particularly fragile or can only be transported upright or only lying on a certain side)
    5. Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
    6. Explosives
    7. Firearms, weaponry and their parts.
    8. Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control. Foods can not be shipped with
      GLS Express service at all.
    9. Live animals (including insects).
    10. Plants and plant material, including cut flowers.
    11. Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
    12. Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
    13. Collectable coins and stamps.
    14. Phone cards and pre-paid cards, e.g. for mobile phones.
    15. Particularly valuable goods (e.g. money, precious metals and stones, jewelry and genuine pearls, objects of art, antiques).
    16. Valuable documents (e.g. securities, acceptance bills, savings books).
    17. Pornography.
    18. Shipments* being processed under:
      1. Duty drawback claims unless advance arrangements are made.
      2. Temporary Import Bonds
      3. U.S. State Department licenses.
      4. Carnets.
      5. U.S. Drug Enforcement Administration export permit.
      6. Shipments destined to or being withdrawn from a Foreign Trade Zone.
      7. Letters of Credit
      8. Certificate of Registration shipments (CF4455).
      9. Shipments moving into or out of Foreign Trade Zones or bonded warehouses.
      10. Fish and Wildlife/CITES export permits.

       

    19. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
    20. Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
    21. Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
    22. Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
    23. Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
    24. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
    25. Dead animals (including insects) or animals that have been mounted.
    26. Packages that are wet, leaking or emit an odor of any kind.

    We are not liable for delay of, loss of or damage to a shipment of any prohibited item.

  1. When requested by the sender or recipient within 60 days of the shipping date, we will, at our option, furnish a photostatic copy of the destination delivery record or electronically captured delivery information for deliveries made to most points served. We assume no liability for our inability to provide a copy of the delivery record.

    We reserve the right to refuse, hold or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which):

    1. the shipment may cause damage or delay to other shipments, property or personnel;
    2. the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise;
    3. the shipment contains any prohibited items;
    4. the account of the person or entity responsible for payment is not in good credit standing; or
    5. when acceptance of the shipment may jeopardize our ability to provide service to other customers.

    We have no liability whatsoever for refusal or rejection of shipments.

  1. Size restrictions vary by country.
  2. Per-package weight limits may vary by country.
  3. There is no limit on the aggregate weight of a multiple-piece shipment (except to Argentina), provided each individual package does not exceed the per-package weight limit for the destination country. Shipments exceeding 500 lbs. require advance arrangements with us. You must call us to arrange for pickup commitments and delivery commitments.
  4. Blood, urine and other liquid diagnostic specimens containing infectious substances are considered dangerous goods. (See the Dangerous Goods section.) IATA regulations apply.
  5. Laptop, desktop, notebook, minicomputers or any type of electronic equipment must be shipped in the manufacturer's original packaging. Our maximum liability for these items are $100.00.

    We will determine the routing of all shipments. Some shipments may be consolidated or forwarded by IPS for transportation on foreign air carriers, or on either a charter or an interline basis as IPS may determine. We reserve the right to divert any shipment (including use of other carriers) in order to facilitate its delivery.

    IPS assumes no obligation to reroute any shipment to a third country, to carry the goods by any specified aircraft or over any particular route or to make connection at any point according to any schedules. You agree that IPS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.

    THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF THE TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE.

    An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

    • The recipient refuses to pay for a bill-recipient shipment.
    • The recipient refuses to accept the shipment.
    • The recipient's delivery address cannot be located.
    • The shipment was addressed to an area not served by IPS.
    • The shipment's contents or packaging are damaged to the point that rewrapping is not possible.
    • The shipment is unable to clear customs.
    • The shipment would likely cause damage or delay to other shipments or property or injury to personnel.
    • The shipment contains prohibited items.
    • The recipient's place of business is closed.
    • No appropriate person was available to accept the shipment at a delivery location on the initial delivery attempt or reattempts.
    • The shipment was improperly packaged.

    Should a shipment be classified as undeliverable or unidentifiable, the following guidelines apply:

    1. If a shipment is undeliverable for any reason, we may attempt to notify the sender to arrange for the return of the shipment if local customs regulations will allow. If the sender cannot be contacted within five business days, we may place the shipment in a general order warehouse or a customs-bonded warehouse or will dispose of the shipment. In any event, if a package cannot be delivered, cleared through customs or returned, the package may be transferred or disposed of by IPS in its discretion and at any location. The shipper, if known, agrees to pay any costs incurred in returning, storing or disposing of an undeliverable shipment.
    2. For shipments returned from international points to the U.S., return charges and fees will be assessed to the original shipper, along with the original charges and fees. Also included will be any other charges incurred by us, including, but not limited to, duties, taxes and storage fees, if applicable. For returned shipments containing dangerous goods, the shipper must supply a completed return air waybill and all other required documents.
    3. Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at our sole discretion and at any location. The shipper agrees to pay any costs incurred by IPS in such placement or disposal.

    WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

    If you have questions or concerns regarding IPS services, please send your correspondence to IPS Customer Relations Department, 14350 60th St North Clearwater FL. 33760.

    These IPS Terms and Conditions, are published periodically by International Parcel Services, Inc. IPS reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, tariff, and terms and conditions applicable to all customers without notice. All modifications, amendments or supplements may only be authorized by an officer in the Legal Department of IPS Corporation or successor positions, but no other agent or employee of IPS, nor any other person or party, is authorized to do so. Any failure to enforce or apply a term, condition or provision of the IPS Terms and Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.

     

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    Additional Fees

    There might be additional fees that are charged by our carriers for your shipments. Including but not limited to:

    Extended Delivery Area Fee. This is charged for remote delivery areas that the carrier has to use other agents to deliver your packages.

    Saturday Pick Up Fee. Pick up of your packages by our carriers are free Monday through Friday. If you schedule a pick up on a Saturday or Sunday, you will be charged additional pick up fee.

    Address Correction Fee. This fee is charged if the recipient address is not correct or the address has missing information.

    Return Shipping Fee. This fee is charged if the package is returned back to you for any reason including but not limited to: Shipment rejected by recipient, unpaid duties and taxes, undeliverable package, business closed or non existent, prohibited items, rejected by customs, recipent did not present required customs clearance documents like invoices, permits etc.

    All of the above fees are charged by our carriers, FEDEX, UPS and we have no control over these fees.

     

  1. 2005 IPS. All rights reserved. No part of these IPS Terms and Conditions may be reproduced in any form or by any process without permission in writing from IPS.

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